Abstract

OBJECTIVES
The overarching objective of this study was to assess conflict and conflict resolution strategies among nurses working at a tertiary care hospital in Lahore, Pakistan.
METHODOLOGY
A cross sectional study design was used. The target population of the study was registered nurses having two years’ work experience in tertiary care hospitals. Convenient sampling technique was used. A total of 86 nurses were recruited to the study. IRB approval was sought before data collection. SPSS version 23 was used for data analysis.
RESULTS
According to the finding of the study, (76.5%) nurses had positive response that conflict was negative experience for them.  Conflict at work create disturbance at work place as shown in study that (75.3%) of nurses were agreed that work place conflict hurt them and slow down their work place activities. Conflict resolution strategies have vital role for the professional nurses that not only save their time but also improve professional harmony at work place setting.
CONCLUSION
Study findings revealed that only 20% nurses have knowledge about conflict and conflict resolution and can constructively settle disputes, but 90% of them had insufficient knowledge and expertise for settlement of conflict situations.